DEDICATED TO YOUR SUCCESS
The People Behind the Platform
When you adopt Smartabase, you access our talented human performance experts and Smartabase support staff dedicated to your success.
Human Performance Consulting Services
Our clients will tell you that one of their favorite things about Smartabase is the team that delivers it. Our Human Performance Consulting Team has delivered over 90,000 hours of implementation support and training across the globe. Their sole purpose is to help you succeed.
All Smartabase clients receive a dedicated allocation of consulting services which can be delivered as a combination of online, phone, email, and onsite service delivery. We work closely with you to ensure your Smartabase implementation goes smoothly and empower you to maintain and evolve your solution. Our consultants also help you stay ahead of new features and benefit from best practices learned around the world.
Education
Through the Smartabase Academy, you and your team will learn everything you need to know to build, maintain, and evolve your unique Smartabase implementation.
Smartabase Certification Course
Earn a globally recognized credential that validates your Smartabase expertise, get access to insights from our expert human performance team, and build your skills in a sandboxed Smartabase environment.
Smartabase Fundamentals Course
For individuals with less hands-on or day-to-day interaction with Smartabase, we offer a tailored version of the training. Our Smartabase Fundamentals Course provides you with an overview of Smartabase, focusing on the areas you need to know to be an effective user, leader, or manager of your Smartabase solution.
Support
The Smartabase Help Center provides you with multiple ways to get the support you need quickly, easily, and on your terms.
Help Desk
The Help Center is staffed by a dedicated team of Help Desk Support Officers Monday through Friday. This team works closely with our Human Performance Consultants to provide enhanced support for your specific Smartabase sites. With multiple channels – including live chat, email, and phone – you can connect with staff using your preferred method of communication.
Knowledge Base
Easily search our Knowledge Base to help you answer common questions or get tips and best practices. Articles, tutorials, integration guides, release notes, and more are available to help you make the most of your Smartabase solution. Use the chatbot to access these helpful resources quickly or chat live with a Help Center Support Officer.
Meet Our Expert Team
Jack Allan
Human Performance Consultant
Eliza Capper
Principal Consultant – Knowledge & Communication
Zachary Chiaramonte
Human Performance Consultant
Marcus Colby
Principal Consultant – Data and Analytics
John Cortes
Human Performance Consultant
Dan Duffield
Global Solutions Consultant
Caroline Hall
Principal Consultant – Enterprise & Special Projects
Jack Halley
Principal Consultant – Enterprise & Special Projects
William Harris
Human Performance Consultant
Adam Holliday
Human Performance Consultant
Matthew Howell
Human Performance Consultant
Alistair Inglis
Principal Solution Consultant, Acting: Supervising Consultant
Maddison Jones
Principal Consultant Knowledge and Communication
Kamryn Keilty
Human Performance Intern
Mike Lacina
Human Performance Consultant
Christielee LaFever
Coordinator – Human Performance Consulting Services
Travis Larson
Human Performance Consultant
Zoe Leach
Supervising Consultant EU Human Performance
Tyler Lindon
Human Performance Consultant
Braydon Mallitt
Supervising Consultant AU Human Performance
Jeff Manion
Human Performance Consultant
Joshua Medvecky
Human Performance Consultant
Kiran Menon
Principal Solution Consultant
Patrick Mills
Human Performance Consultant
Haley Muller
Human Performance Consultant
Emma Ostermann
Human Performance Consultant
Dominique Pass
Coordinator – Human Performance Consulting Services
Jimmy Pritchard
Human Performance Consultant
Steve Risenhoover
Technical Consulting Services Manager
Emma Russo
Human Performance Consultant
Carolyn Seng
Principal Solution Consultant
Marni Simpson
Human Performance Consultant
Kevin Wijmer
Human Performance Consultant