Data Processing Subprocessors

Last updated May 11, 2022

This page provides information about the sub-processors that Fusion Sport has engaged in accordance with its Data Processing Addendum to provide processing activities on Customer Data (as defined in the Fusion Sport DPA) on behalf of customers. Sub-processors relevant to an individual customer will depend on the AWS Region the customer selects and the particular Fusion Sport services that the customer uses.

There are three types of sub-processors:

  1. Fusion Sport Affiliates: first party entities that support Fusion Sport services which may require these entities to process Customer Data;
  2. Cloud Service Providers: third parties that provide the infrastructure on which Fusion Sport’s services run; and
  3. General Service Providers: third parties which Fusion Sport has contracted to provide processing activities for specific Fusion Sport services that may be asked to process Customer Data in some circumstances.

 

Fusion Sport Affiliates

The Fusion Sport entities listed below provide processing activities on Customer Data on behalf of customers. Customers may have their Customer Data processed by any applicable Fusion Sport entity in accordance with Fusion Sport’s inter-entity Data Processing Agreement to deliver timely services and support to the Customer, unless explicitly agreed otherwise in the Customer’s contracted terms.

Fusion Sport Entity Data Processing Activies Address
Fusion Sport Pty Ltd. - Customer and account management services
- Project and implementation services
- Human Performance Consulting services
- Security and compliance monitoring
- 24x7 user support
Level 1, North Tower
339 Coronation Drive
Milton, QLD, 4064
Australia
Fusion Sport Inc. - Customer and account management services
- Project and implementation services
- Human Performance Consulting services
- 24x7 user support
2655 W. Midway Blvd.
Ste. 235
Broomfield, CO 80020
United States
Fusion Sport Europe Ltd. - Customer and account management services
- Project and implementation services
- Human Performance Consulting services
- 24x7 user support
9 Greyfriars Road
Reading, Berkshire
RG1 1NU
United Kingdom
Fusion Sport BV - Project and implementation services
- Human Performance Consulting services
9 Greyfriars Road
Reading, Berkshire
RG1 1NU
United Kingdom

Cloud Service Providers

The third party entities listed below provide the infrastructure on which Fusion Sport services run. The processing location is the customer’s selected hosting region outlined in their agreed terms with Fusion Sport, the service provider’s location listed below and/or the location of the customer’s end users.

Fusion Sport chooses to deliver Smartabase using AWS cloud infrastructure. For more information on AWS’s cloud infrastructure, please see the AWS Global Infrastructure website. Fusion Sport specifically leverages the following Amazon Web Services infrastructure in each region to deliver Smartabase:

  • Amazon Elastic Compute Cloud (CC2)
  • Amazon Relational Database Service (RDS)
  • AWS Simple Cloud Storage (S3)
  • AWS Elastic File System (EFS)
Name Description of Processing Processing Location
A100 ROW GmbH Cloud hosting for specific Customers located in Germany. Germany
AWS Region: Europe (Frankfurt)
A100 ROW Servicos De Dados Brasil Ltda. Cloud hosting for Customers located in Central or South America. Brazil
AWS Region: South America (Sao Paulo)
Amazon Asia-Pacific Resources Private Limited Cloud hosting for Customers located in Singapore. Singapore
AWS Region: Asia Pacific (Singapore)
Amazon Corporate Services Pty, Ltd Cloud hosting for Customers located in the Asia Pacific region. Australia
AWS Region: Asia Pacific (Sydney)
Amazon Data Services Canada, Inc. Cloud hosting for Customers located in Canada. Canada
AWS Region: Canada (Central)
Amazon Data Services Ireland Limited Cloud hosting for Customers located in Europe, (except for those based in the UK). Ireland
AWS Region: Europe (Ireland)
Amazon Data Services UK Limited Cloud hosting for Customers located in the UK. United Kingdom
AWS Region: Europe (London)
Amazon Data Services, Inc. Cloud hosting for Customers located in the USA. USA
AWS Region: US East (Northern Virginia)
Microsoft Azure Corporate cloud hosting provider for communications and document storage. Australia

General Service Providers

The third parties listed below may provide processing activities on Customer Data on behalf of Fusion Sport where Fusion Sport is unable to deliver the service to its customers directly. The processing location is the customer’s selected hosting region outlined in their agreed terms with Fusion Sport, the service provider’s location listed below and/or the location of the customer’s end users.

Name Description of Processing Processing Location
Amazon Simple Notification Service Smartabase Application-to-Person Messaging (SMS mobile alert services) for Customers located in the UK or EU. EU
Amazon Simple Notification Service Smartabase Application-to-Person Messaging (SMS mobile alert services) for Customers located in the UK or EU. USA
Clickatell Smartabase Application-to-Person Messaging (SMS mobile alert services) for all Customers (except those hosted by GovCloud infrastructure). EU
MixPanel We use this platform to collate user experience survey responses to inform our development and improve our products and services. User experience surveys are optional, and this platform will not receive information about users if they do not opt in and agree to its use for these purposes. USA
Segment We use this platform to collect user experience survey responses to inform our development and improve our products and services. User experience surveys are optional, and this platform will not receive user information if they do not opt in and agree to its use for these purposes. USA
Sparkpost Smartabase Application-to-Person Messaging (Email alert services) for all Customers (except those located in the UK or EU). USA
Sparkpost EU Smartabase Application-to-Person Messaging (Email alert services) for Customers located in the UK or EU. EU
Zendesk Fusion Sport entities that provide 24x7 user support use this platform to provide customer-initiated support. USA

Notice of Subprocessor Changes: If you would like to receive notice of any additions or replacements to Fusion Sport’s list of subprocessors, please contact your Fusion Sport Representative to arrange a subscription to our subprocessor change alerts service.