DEDICATED TO YOUR SUCCESS

The People Behind the Platform

When you adopt Smartabase, you access our talented human performance experts and Smartabase support staff dedicated to your success.

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Human Performance Consulting Services

Our clients will tell you that one of their favorite things about Smartabase is the team that delivers it. Our Human Performance Consulting Team has delivered over 90,000 hours of implementation support and training across the globe. Their sole purpose is to help you succeed.

All Smartabase clients receive a dedicated allocation of consulting services which can be delivered as a combination of online, phone, email, and onsite service delivery. We work closely with you to ensure your Smartabase implementation goes smoothly and empower you to maintain and evolve your solution. Our consultants also help you stay ahead of new features and benefit from best practices learned around the world.

Education

Through the Smartabase Academy, you and your team will learn everything you need to know to build, maintain, and evolve your unique Smartabase implementation.

Cert Logo

Smartabase Certification Course

Earn a globally recognized credential that validates your Smartabase expertise, get access to insights from our expert human performance team, and build your skills in a sandboxed Smartabase environment.​

Smartabase Service Level Agreement

Smartabase Fundamentals Course

For individuals with less hands-on or day-to-day interaction with Smartabase, we offer a tailored version of the training. Our Smartabase Fundamentals Course provides you with an overview of Smartabase, focusing on the areas you need to know to be an effective user, leader, or manager of your Smartabase solution.

Support

The Smartabase Help Center provides you with multiple ways to get the support you need quickly, easily, and on your terms.

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Help Desk

The Help Center is staffed by a dedicated team of Help Desk Support Officers Monday through Friday. This team works closely with our Human Performance Consultants to provide enhanced support for your specific Smartabase sites. With multiple channels – including live chat, email, and phone – you can connect with staff using your preferred method of communication.

Knowledge Base

Easily search our Knowledge Base to help you answer common questions or get tips and best practices. Articles, tutorials, integration guides, release notes, and more are available to help you make the most of your Smartabase solution. Use the chatbot to access these helpful resources quickly or chat live with a Help Center Support Officer.

Meet Our Expert Team

Jack Allan

Jack Allan

Human Performance Consultant

Eliza Capper

Eliza Capper

Principal Consultant – Knowledge & Communication

Zach Chiaramonte

Zachary Chiaramonte

Human Performance Consultant

Marcus Colby 1

Marcus Colby

Principal Consultant – Data and Analytics

John Cortes

John Cortes

Human Performance Consultant

Dan Duffield

Dan Duffield

Global Solutions Consultant

Caroline Hall

Caroline Hall

Principal Consultant – Enterprise & Special Projects

Jack Halley

Jack Halley

Principal Consultant – Enterprise & Special Projects

Will Harris

William Harris

Human Performance Consultant

Matt Howell

Matthew Howell

Human Performance Consultant

Alistair Inglis

Alistair Inglis

Principal Solution Consultant, Acting: Supervising Consultant

Maddison Jones

Maddison Jones

Principal Consultant Knowledge and Communication

Mike Lacina

Mike Lacina

Human Performance Consultant

Christielee Lafever

Christielee LaFever

Coordinator – Human Performance Consulting Services

Travis Larson

Travis Larson

Human Performance Consultant

Zoe Leach

Zoe Leach

Supervising Consultant EU Human Performance

Tyler Lindon

Tyler Lindon

Human Performance Consultant

Braydon Mallitt

Braydon Mallitt

Supervising Consultant AU Human Performance

Joshua Medvecky

Joshua Medvecky

Human Performance Consultant

Kiran Menon

Kiran Menon

Principal Solution Consultant

Patrick Mills

Patrick Mills

Human Performance Consultant

Haley Muller

Haley Muller

Human Performance Consultant

Emma Ostermann

Emma Ostermann

Human Performance Consultant

Dominique Pass

Dominique Pass

Coordinator – Human Performance Consulting Services

Jimmy Pritchard

Jimmy Pritchard

Human Performance Consultant

Steve Risenhoover

Steve Risenhoover

Technical Consulting Services Manager

Emma Russo

Emma Russo

Human Performance Consultant

Carolyn Seng

Carolyn Seng

Principal Solution Consultant

Marni Simpson

Marni Simpson

Human Performance Consultant

Kevin Wijmer

Kevin Wijmer

Human Performance Consultant

Bill Williamson

Bill Williamson

Head of Consulting

Brandon Yach

Brandon Yach

Supervising Consultant US Human Performance